Refund Policy
1. Our Commitment
At 5O5 Septic Pumping LLC, we are committed to providing professional, reliable, and high-quality septic pumping service. Our goal is to ensure your complete satisfaction. This policy outlines the conditions under which a refund may be issued.
2. Refund Eligibility
We understand that on rare occasions, a customer may not be fully satisfied with our service.
Refunds are considered on a case-by-case basis under the following conditions:
● Service Not Performed: A refund will be issued if a service was booked and paid for but as not performed by our team due to a fault on our part.
● Failure to Resolve an Issue: A partial or full refund may be considered if a service was performed but did not resolve the issue it was intended to fix, and we are unable to remedy the situation after a reasonable attempt.
● Service Not As Agreed: A refund may be considered if the service performed was
significantly different from the service agreed upon in the work order or estimate, and the difference results in a measurable failure to meet the customer's needs.
3. Non-Refundable Situations
Please note that we cannot offer refunds for the following:
● Completed and Approved Services: Services that were completed as per the
agreement and approved by the customer at the time of service.
● Customer-Provided Information: If the issue was not resolved due to inaccurate or
incomplete information provided by the customer.
● Issues Unrelated to Our Service: Problems that arise after our service that are
unrelated to the work we performed (e.g., a new blockage, a broken pipe not in our
service area, or other system failures).
● Cancellation Fees: Fees for services that are canceled without sufficient notice as
outlined in our Terms & Conditions.
4. How to Request a Refund
To request a refund, please follow these steps:
1. Contact Us Immediately: You must notify us of your request within [e.g., 7 days] of the service date.
2. Provide Details: Please provide your name, service address, date of service, and a
detailed description of why you are requesting a refund.
3. Proof of Service: You must provide proof of service and payment, such as your invoice or receipt.
You can contact us via:
● Email: 5o5septic.greasepumping@gmail.com
5. Refund Process
● Upon receiving your request, we will review the details and may schedule a follow-up
visit to the site to assess the situation.
● We will notify you of our decision regarding your refund request within [e.g., 7-10
business days].
● If a refund is approved, it will be issued to the original method of payment.
6. Changes to this Policy
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.